Merries Family Club is a loyalty program for our beloved customers – Merries mummies and daddies which allows Merries Malaysia to reward you with member-exclusive benefits when you sign up as Merries Family Member.

Merries Family Club offers Rewards program and Referral program for members to earn Merries Coins.

Merries Rewards is a redemption program which allows family members to earn and accumulate Merries Coins when you purchase Merries product(s).

This Rewards program is only available for purchases made at retail outlets or online Merries Official Stores in Malaysia.

1. Visit Merries Family Club website at https://www.merriesfamily.com.my

2. Sign Up as member with valid Email Address. 

3. Fill in your personal details – Name*, Mobile Number*, Password*, D.O.B*, Race* and other information (Optional) i.e. Home address, Baby’s D.O.B, Diaper size etc.

   *Mandatory fields to fill in for quick sign-up, the rest of the fields are optional.

4. Click ‘Sign Up’ and enter the OTP received to complete the registration.

Welcome Rewards for Successful Sign-up:

You will be entitled to earn 50 welcome Merries Coins upon successful sign-up.

Important Notes :

• Family members whom provided info only for the mandatory fields at the point of sign-up are eligible to upload receipts, redeem Merries Coins and request for free samples and Referral Program but not eligible for Rewards Program.
• Family members are required to complete account by providing full information to be eligible for Merries Rewards Program and future exclusive member activities.

  You will be able to change/update your full personal details at ‘Profile’ page > click ‘More’ > click ‘Personal Details’ > Fill in all the personal details accordingly and click ‘Save’.

1. Log in to your account on Merries Family Club site or Web App.

2. Go to Profile > click ‘More’ > click ‘Personal Details’.

3. Fill in all the personal details accordingly and click ‘Save’.

Please DM Merries Messenger for request to change your D.O.B. You will need to provide a photo of your NRIC (front only), Member Name, Registered Email Address and Registered Phone Number for verification purposes. 

For every RM1 spent on Merries product(s), you will be rewarded 1 Merries Coins.

For retail purchases (inclusive of GST) between RM1.00 to RM1.99, 2 Merries Coins will be awarded. 

Coins will be awarded based on the total amount after discount, shipping fee charges, Shopee Coins, LazCoins, vouchers and cashback on the submitted receipt / online invoice / purchase record. The rewards point namely Merries Coins can be accumulated by uploading the proof of purchase – either official receipt or online invoice / purchase record on the participating Merries product(s).

Only official receipts received from offline retailers or online invoices / purchase records from e-commerce retailers are considered as valid and accepted as valid proof of purchase for Merries Coins redemption. Pictures of diaper packs without valid receipts / online invoices / purchase records are considered as invalid and will not be accepted for Merries Coins redemption.

Receipts must be submitted within 90 days from the date of purchase, otherwise will be treated as invalid. [Validity Period of Receipt: 3 months / 90 days]

Only official receipts or online invoices / purchase records dated from 15th August 2022 and onwards are considered as valid for Merries Coins redemption.

All Merries products distributed by “The Organizer” are eligible for this Merries Rewards Program, namely Merries Super Premium Tape and Merries Super Premium Pants.

1. Visit Merries Family Club website at https://www.merriesfamily.com.my or Enter the shortcut Merries Family Club Web App added to mobile home screen.

2. Log In with Email Address.

3. Go to ‘Upload’ tab > ‘Upload Receipt’ to upload your proof of purchase*

   *Only valid official receipts or online invoices / purchase records are accepted.

4. Please allow 5 – 7 working days for verification of receipts / online invoices / purchase records and awarding of Merries Coins into your account. You will be able to check submission status in the ‘Upload’ tab > ‘Check Receipt Submission status’ page.

5. Accumulate Merries Coins to redeem your favourite items from Rewards catalogue.

*Duplicate receipts or online invoices / purchase records submitted by the same or different members will be rejected.

*Image of receipts or online invoices / purchase records should be within 2MB file size.

*Ensure clear image of receipt or online invoice / purchase record is submitted, in case of any blurry or unclear image submitted, it will be deemed as invalid/illegible and Merries reserves the right to reject the submission.

Merries Coins will be added to your account within 5 – 7 working days upon successful verification.

Upon log-in, access to ‘Profile’ page to view your total Merries Coins accumulated.

1. Visit Merries Family Club website at https://www.merriesfamily.com.my or Enter the Merries Family Club Web App added to mobile home screen.

2. Log In with Email Address.

3. Go to ‘Rewards’ tab and Select your preferred item from the list.

4. Click ‘Submit Redemption Form"

5. Fill in the details in the Redemption form and click ‘Submit’.

6. Your redemption will be processed accordingly and delivery of redemption item will take 4 to 6 working weeks from the date a completed redemption form is successfully submitted.

Delivery of redemption item will take 4 to 6 working weeks from the date a completed redemption form is successfully submitted.

You can redeem e-Voucher from Rewards Redemption Catalogue using the Merries Coins you have collected.

1. Visit Merries Family Club website at https://www.merriesfamily.com.my or Enter the Merries Family Club Web App added to mobile home screen.
2. Log In with Email Address.
3. Go to ‘Rewards’ tab and Choose the e-Voucher that you want to redeem in the Catalogue.
4. Click ‘Redeem’ and ‘Confirm’ your redemption.
5. You will receive the e-Voucher code in the next page, copy & enter this code at respective e-retailer platform upon checkout.

You can also view redeemed e-Voucher in Rewards page > “My Rewards”/"History" tab and refer to the e-Voucher code. 

No, diaper packaging labels or pictures or diaper packs without valid receipts / online invoices / purchase records will not be accepted. Only official receipts received from offline retailers or online invoices / purchase records from e-commerce retailers are considered as valid and accepted as valid proof of purchase for Merries Coins redemption.

Receipts must be submitted within 90 days from the date of purchase, otherwise will be deemed as invalid and ineligible for any Merries Coin collection.

Validity Period of Receipt: 3 months / 90 days

Only official receipts or online invoices / purchase records dated from 15th August 2022 and onwards are considered as valid for Merries Coins redemption.

Your Merries Coins will be valid for 12 - 18 months upon being awarded. Any un-utilized Merries Coins kept in account will expire after the expiry date. There are 2 rounds of Coins expiry date cut-off in every calendar:

• Merries Coins earned during 1st January - 30th June will expire on 30th June, the following year.
• Merries Coins earned during 1st July - 31st December will expire on 31st December, the following year.

For e.g. 100 Merries Coins awarded on 20th January 2022 will expire on 30th June 2023, whereas 100 Merries Coins awarded on 15th June 2022 will also expire on 30th June 2023.

Remember to use them up before they expire.

No. Only one membership is allowed per individual.

No transfer of Merries Coins or sharing and polling of Merries Coins with another family member is allowed.

1. Log in to your account on Merries Family Club site or Web App.

2. Go to Profile > click ‘More’ > click ‘Personal Details’.

3. Change your Mobile Number > Enter new mobile number > Click 'Send me a SMS code' > Enter the verification code that is sent to the new mobile number > Click 'Submit'.

1. Log in to your account on Merries Family Club site or Web App.

2. Go to Profile > click ‘More’ > click ‘Personal Details’.

3. Change your Email Address > Enter new email address > Click 'Email me a 6-digit code' > Enter the verification code that is sent to the new email address > Click 'Submit'.

1. On the Log In page, click 'Forgot password?'.
2. Enter your email address in the popup box and you will receive an email to reset your password. 
3. Click 'Reset Password' button and you shall then be redirected to the site to reset a new password. 
4. Click 'Submit' and you're done!

Some of the key retail outlets for Merries in Malaysia are Aeon, Aeon Big, Jaya Grocer, Village Grocer, The Food Merchant, Mercato, Cold Storage, Urban Fresh, Worldcome Mart, Maslee, selected TF Value stores, Merries Official Store on Lazada, Merries Official Store on Shopee, Motherhood.com, Watson’s Online etc.

No, Merries Coins that have been successfully redeemed cannot be refunded.

No, all redemption submitted by members cannot be exchanged, changed, cancelled or returned after successful submission.

For enquiries and more information, you may drop us message at MY Merries Facebook inbox or email to us at kaocare@kao.com.my

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